HELP & FAQS

Your delivery timeframe will be stated when ordering and can also be found on your order confirmation.

You can find our delivery timeframes here

You’ll receive a confirmation email after you place your order which should include information about the expected ship date(s) for your items. You'll also receive another email once your order ships.

If you created an account with us you can login and track your order here

We sure do! Simply enter the below codes for a discount off your bulk order or reach out to discuss your custom order with us 😊

20+ items  Use code: Bulk20 (20% Off)
30+ items  Use code: Bulk30 (25% Off)
50+ items  Use code: Bulk50 (30% Off)
100+ items  Get in Touch here

For sure, you'll see a live preview when creating your order.

You’ll receive a confirmation email after you place your order which should include information about the expected ship date(s) for your items. You'll also receive another email once your order ships.

If you created an account with us you can login and track your order here

We process all orders within 24 hours of placing your order so it’s not always possible to make changes to your design or order. If for any reason your order is incorrect or you wish to change something please notify us as quickly as possible. After this time we cannot guarantee it can be changed

If you wish to change or have entered an incorrect delivery address, please send us the updated delivery address asapWe aim to despatch all orders within 2-3 days so we can’t always guarantee it can be changed  if your order has been shipped already.

Firstly we’re really sorry to hear your missing something from your order

Before contacting us please check your packing slip to confirm the items in the shipment. Orders sometimes may have multiple shipments, and items will ship as they are available/printed.

If something is missing please email our customer team at hello@supersocks.co.uk or use the contact form and we’ll do our best to ensure you have your missing item sent immediately

Firstly we’re really sorry to hear you’ve received the wrong item. We’ll do our best to ensure the correct item is sent immediately and sorry for the inconvenience

Please email our customer team at hello@supersocks.co.uk with your order details and we’ll have this rectified straight away

We only accept the highest quality standards so we’re sorry to hear your not happy. Customer satisfaction is our top priority so please get in touch with one of our team and we’ll be more than happy to assist in rectifying any problems you may have

If you wish to change or cancel an order, please email us immediately. We aim to print and process your order with 24hrs so if your item has shipped already, you’ll have to email a return request

Once you place an order you should receive an email confirmation with your order details. This can sometimes land in your spam folder so please check before contacting us

If you cant locate the email, drop us an email and we’ll resend your order confirmation

Once your order has been shipped from our warehouse you’ll receive a tracking number in your shipping confirmation email.

You can also track your order here by entering your order number

If you have an account you can also login here to see if your order has been fulfilled.

* Please note, tracking if available can take around 24hrs to update after despatch

Your delivery timeframe will be stated when ordering and can also be found on your order confirmation.

You can find our delivery timeframes here

You can see our current delivery costs when checking out

Next day delivery is available on all orders if placed before 2pm Monday to Friday.

Please note at busy times this may not be available and is for UK orders only

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and with its original packaging.

If you’ve been sent the incorrect order or any mistakes have been made on our behalf we’ll resolve this by sending you a new order out immediately  

We also do not accept responsibility for any spelling errors, incorrect names or poor quality photos uploaded.

Before returning an item to us, this must be approved by our customer support team

Our returns address can be found below:

Super Socks Returns
Unit 1B
Heath Farm
Alcester Road
B47 6AJ

Please include in the order the following

- Your Name
- Order Number

- Reason for Return or any communication you’ve had with our support team

Once your return has been received, we’ll aim to refund you within 7 working days. Please note it can take an additional 5 days for your refund to appear in your account once processed

Once your return has been received, we’ll aim to refund you within 7 working days.

Please note it can take an additional 5 days for your refund to appear in your account once processed

No, all our orders are sent in fancy but unbranded packaging so your gift giving experience is never ruined

We offer a range of gift wrap and gift box options. These can be added when checking out

We offer bulk discounts for corporate or large orders (20+ items)

Please send your requirements to hello@supersocks.co.uk and we’ll get back to you as quickly as we can

You can also visit our wholesale page here for more information

We accept all major credit/debit cards: MasterCard, Visa, Discover, Switch/Maestro, American Express and Solo. We also accept Apple Pay and PayPal.

We offer discounts on bulk orders over 10+ items. You can also sign up to our newsletter for the latest offers

Discounts are also available to the following

Student Beans  (Students)

Defence Discount Service (UK’s Armed Forces & Veterans)

Blue Light Card (NHS, Emergency & Social Care Sector)

Discounts are not able to be used in addition to promotions.

If you want to apply a discount code to your order, you can do so by entering it in the little box in the payment section at checkout. Please make sure that there are no additional spaces before or after.

Once you've entered the code, click on Apply and the code will be added to your order. You'll see the discount value and the total of your order will change to reflect the code.

If your code isn't working, please check the below:

• Discount codes are only applicable on regular priced products and not on already discounted ones.

• They can not be combined with other offers and will not apply on Limited/Special Editions.

• You can only use one discount code per order.

• Each discount code will have specific terms and conditions.

• When you receive a code, make sure to check as some may only be valid for certain items and the majority of codes will have an expiry date. You will find the terms and conditions in the same place you found the code (i.e. in the email or on our website).

If your discount code is still not working after checking all of the above, please get in touch with our Support Team so we can help you further.

What is Klarna?
Klarna is a payment provider for the UK, US and some European countries. It allows you to order different sizes, items, and only pay for what you love.

Why use Klarna?
Get up-to 30 days to pay for your order in the US and UK

or

For UK customers you can split the cost into 3 interest free installments. That’s one part-payment at purchase, and two further payments at 30 and 60 days.

Our US customers can spread the cost into 4 interest free installments. Each instalment is charged every 2 weeks.

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Our customer support team is here to help with any questions you may have!

Look for the help button at the bottom right corner while browsing our website. Once you click this you’ll find answers to all your questions or the option to contact our team

You can also reach us via the following

Virtual Assistant - Chat to our super responsive and intelligent virtual assistant. If your case needs to be looked at in further detail, the virtual assistant will automatically escalate it to our customer support.

Email - Send us a message and we’ll get back to you via email within 24hours. Please note our responsive time may increase during holidays/peak occasions (Christmas, Valentines)

Social Media -
Send us a DM (Direct message) and one of our social media team will get back to you as soon as possible

*Please note we currently do not offer phone support

Please contact our partnerships manager below

Charlie
charlie@supersocks.com

If you're interested in selling Super Socks products, please reach out here and we’ll get in touch with you as soon as possible

Super Socks Live is our one of a kind in-store experience. You can learn more about it here